Most technical communicators have worked for employers that mistook activity for productivity and have tried to teach our bosses the difference between churning out words and crafting useful ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

Aptara, Inc. introduced PXE4.1 Digital Publishing Platform, designed to streamline production and delivery of digital and mobile content, including technical content. The new version of the PXE ...

This chapter from Steve Hudson’s Work in Progress on Advance Word Usage covers topics such as when to use (and when not to use) master documents, as well as “The Ten Heretical Rules of Masters,” which ...

People who are familiar with the various documentation and content management systems understand that while there are many options and features, not all of them are created equal, much less tailored ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

Nobody’s ever accused me of being a brilliant public speaker, but people generally seem to like and remember my presentations and generally rate me as a confident, welcoming, and effective speaker.

At some point in your technical writing career, you may find yourself in a position where you are responsible not only for your own output, but also the output of other writers under you. In other ...

Have you thrown the term “technical writer” in the Google machine lately? I did, and here’s what I got: a tremendously large, rather lengthy, and word-packed statement from The Great and Powerful ...

Let me ask you a question about demographics. Can you name a minority — a statistically underrepresented group of people — by only knowing its size? To answer, let’s try a thought experiment with ...

But what about Builtin.com? What’s that? You haven’t heard of Built In? It’s the newest online job-search engine, focused on tech jobs, so I’m not surprised you know little or nothing about it. If you ...

Let’s start with this premise: all communications are designed to answer questions for the audience. Broadly speaking, marketing normally aims to raise awareness and encourage conversion, sales moves ...