Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

Cirrus, contact centre platform provider, has partnered with Nebula to launch a seamless integration of respective CCaaS and ...

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Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact ...