When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

Customer service can make or break an experience – but who really has the worst? In this video, I share some of the most ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

The Customer Cup for the first quarter of 2025 was awarded to the RST American Airlines team for their operational excellence ...