When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

The Customer Cup for the first quarter of 2025 was awarded to the RST American Airlines team for their operational excellence ...

The company is actively working to assess and resolve the issue but has not disclosed the cause or full impact.

Bennys Appliance Repair has announced a new effort to improve customer satisfaction and expand its services across Rhode Island. Established over four years ago in Cumberland, Bennys Appliance Repair ...

Discourse around what some are calling the “Gen Z gaze” erupted on X this week as older generations complained about customer ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns ...

THE SM group continues to enhance its customer experience strategies as more consumers seek personalized shopping and ...

As any leader knows, implementing a new technology and embracing it as part of the business mindset are two entirely ...