When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

The company is actively working to assess and resolve the issue but has not disclosed the cause or full impact.

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...