This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

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It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

Texas Roadhouse just beat out the competition in a new customer ranking of sit-down restaurants across the U.S.

The American Customer Satisfaction Index (ACSI) just released its annual Restaurant and Food Delivery Study, and the results ...

UNDATED (WKRC) - McDonald's has placed last in the annual American Customer Satisfaction Index (ACSI) once again. The ASCI, ...

Wheatland Electric Cooperative Inc. recently completed a member-wide customer satisfaction survey in which members scored WEC ...

Chick-fil-A tops a consumer survey for best fast food restaurant chain for second straight year, while McDonald's ranks last.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

A new report from the American Customer Satisfaction Index (ASCI) offers insight into how brands stack up in terms of customer satisfaction. In general, customer satisfaction with quick-service ...

A new report from the American Customer Satisfaction Index (ASCI) offers insight into how brands stack up in terms of customer satisfaction. In general, customer satisfaction with quick-service ...

It's summer vacay time, but you might not be as happy with the travel experience as you were last year.  According to the ...