SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries within his first year on the job.

Google is testing two UIs for the call answering screen in the Phone app, namely horizontal swipe gestures and single-tap ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.