Passengers on a Virgin train suffered a 16-hour overnight ordeal after a series of calamities. Yet staff did not offer them a single word of apology. At one stage a coach ferrying travellers ...

Iain Black said the train was like a "violent bucking bronco" as carriages hurtled off the tracks in Cumbria last month. One woman died in the crash. Virgin boss Sir Richard Branson praised Mr Black ...