By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

As David Attenborough reflects in his new documentary Ocean, “After living for nearly 100 years on this planet, I now understand the most important place on Earth is not on land, but at sea”. We ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Vermont healthcare employees fall into two groups: hands-on healthcare providers (clinical) and system managers and administrators (overhead). When the $1.9B budget of UVM Medical Center (UVMMC) is ...

At a site known as Natural Trap Cave, a team of scientists are rappelling down to uncover the secrets of what the Earth was like during the Pleistocene A shaft of golden light from the cave’s ...