The happy dance is alive and well -- It's playing out in delightful loops on our work computer screens. We're talking about the bouncing creatures improving your Slack conversations with their ...

By connecting to both Microsoft Dynamic 365 and Salesforce, the two models can be used to qualify potential leads and provide invaluable customer insights for sales reps. Wednesday’s ...

The latest updates will help the CRM software provider leapfrog over its rivals in the agentic AI market, analysts say. Salesforce’s updates to its agentic AI offering — Agentforce ...

According to Microsoft, these agents can operate within Microsoft 365 Copilot and Microsoft 365 Copilot Chat, integrating with Microsoft Dynamics 365 and Salesforce. “They (agents) connect to both ...

Salesforce introduced another major update to Agentforce today, but Microsoft also announced new agentic AI functionality to offer something of an alternative. With Sales Agent and Sales Chat, ...

(GeekWire File Photo / Todd Bishop) Microsoft announced two AI agents for sales that double as a competitive response to Salesforce in an area where both companies are placing big bets. Sales ...

LONDON, March 5 (Reuters) - "Cool heads" is the mantra of British Prime Minister Keir Starmer as he tries to heal a rapidly growing rift between the United States, Europe and Ukraine. Starmer, who ...

looking to replace their legacy Salesforce system. With Lexmark’s migration to Microsoft’s platform, the company now has a unified, omnichannel platform that centered the customer experience, ...

The founder and CEO of IPO-bound fintech Klarna took to X to once again explain why his company ditched Salesforce’s flagship CRM product about a year ago in favor of its own homegrown AI system.

It can connect data from files like PDFs and PowerPoint presentations, as well as apps such as Notion and Slack, with an agent. Salesforce, KPMG, and Carlyle are among the companies using ...

Building on its ongoing focus on artificial intelligence agents, Salesforce Inc. announced today the launch of AgentExchange, a trusted marketplace that allows enterprise customers to expand the ...