CRM for Everyone is now widely available, adding deep Zia capabilities AUSTIN, Texas--(BUSINESS WIRE)--Zoho Corporation, a global technology company, today added deeper AI and work orchestration ...

Each time you talk with a customer, a different aspect of their project comes to light. Through the course of a user event ...

While we expect Monday to successfully move upmarket and expand product attach, the firm will need to maintain heavy investment to fend off competitive threats and deploy enterprise-grade ...

Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

AI agents are the new hype – and US provider ServiceNow agrees. For CEO Bill McDermott, the future of CRM is clearly ...

In a departure from ServiceNow's historically diplomatic market positioning, CEO Bill McDermott declares that enterprise ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer en ...

Can artificial intelligence systems capable of autonomous action and decision-making become a reality that augments human ...

Salesforce implementation in 2025 requires more than technical setup. For consultants, it is an opportunity to help clients ...

Discover the best financial analysis software to simplify reporting, enhance data visualization, and forecast smarter ...