A Sydney medical receptionist has described the dreaded moment she and others on her team were replaced by artificial intelligence, marking a concerning leap in AI from job-threatening to job-taking.

Most of the clients had paid up front for their orthodontic treatment plans and felt like they had been defrauded. Many had ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

A Sydney medical receptionist has described the dreaded moment she and others on her team were replaced by artificial intelligence, marking a concerning leap in AI from job-threatening to job-taking.

The Cleveland Clinic reported $70 million in unpaid co-pays last year.  This policy change does not mean that $70 million ...

As AI technology continues to evolve, the possibilities for improving the patient or customer experience will only expand.

The key skills required for a virtual medical receptionist include excellent communication, organization, problem-solving, and knowledge of medical office protocols. Training should cover these core ...

Cancer and depression can go hand in hand. A new easy-to-use app at MUSC helps those patients work their way out by helping ...

A study published a few years ago by Texas A&M University found that the median face time with a doctor was 15.7 minutes, so ...