Do you remember “customer service”? That was when salesmen and women actually spoke to their customers. A warm smile and a “Good morning” or “Good afternoon” and “How may I help you?" ...

The Sandlass House at Sandy Hook, built in 1893, might still be saved from the wrecking ball, but the prospects are getting ...

That's not good enough. My question is this: Surely it has a statutory duty to me as a customer to supply me ... do it in countries where the postal service is known to be more unreliable.

This is NOT GOOD CUSTOMER SERVICE, nor the kind of Financial Institution ... until this month when I got a "We're sorry..." form letter in the mail. Instead, I was told they were having trouble ...

An epileptic man says he’s been denied a bus pass because he was told he had a driving licence — but he legally cannot drive ...

There’s a moment in every burger lover’s life when they bite into something so transcendent, so perfectly constructed, that ...

Lightly toasted to prevent the dreaded soggy-bun syndrome that plagues lesser establishments, they’re the perfect delivery ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

They put even more money into rich pockets and never pass an opportunity to praise the dear leader. In the first 100 days not one single “good” benefited our country. Our disabled, elderly ...

Perhaps it has to do with too many double dots in her name? This poses a challenge for us good, obedient, servile nitwits of the new America. On the one hand, we need to know what not to do if we ...