There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Wanna blow your image of a traditional minivan out of the water? Mercedes-Benz's Vision V luxury van concept is fun and ...

See reviews below to learn more or submit your ... machines. The Home Depot integrates product selection, installation services and customer support, aiming to meet diverse household needs. How do ...

Customers can browse its vast inventory ... If you prefer, you can pick up your car at one of 33 Carvana Vending Machines. A Carvana employee meets you at the pickup time to verify your license ...

No, what made PC Connection ads unique was the imagery of anthropomorphic raccoons, the work of an illustrator named Erick Ingraham. Here they are in that same 1991 PC Magazine ad.

The modest storefront along Philadelphia Road doesn’t scream for attention – the faded awning simply states “BREAKFAST LUNCH DINNER BEER WINE” in no-nonsense lettering. It’s like that friend who doesn ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

AI is transforming SaaS pricing from traditional per-seat licenses to usage-based, pay-as-you-go plans, driven by the rise of ...

We don’t normally spend a lot of time writing about IBM mainframes, but these big iron systems drive a lot of transactions in ...

Los Angeles-based Miso, a restaurant technology disruptor in fry station automation and AI-powered robotics for commercial kitchens, has announced the launch of its next-generation Flippy Fry Station ...