Klarna's CEO, Sebastian Siemiatkowski, believes artificial intelligence is capable of doing all our jobs. His new chatbot is ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

announcing a hiring drive for human customer service agents Klarna CEO Sebastian Siemiatkowski said last week that the company has shrunk its workforce by 40% thanks to its investments in AI and ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to swap much of its human workforce with robotic replacements. Now it’s ...

After aggressively pursuing an AI-driven workforce ... Klarna says it is "evolving" the strategy and hiring customer service employees in an acknowledgment that people often still want to talk to ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.

Klarna Group’s workforce shrunk by 21% in each of the past two years as the buy now, pay later behemoth increasingly turned to artificial intelligence to support its operations, the company ...