Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Find insight on NatWest, the Australian Securities Exchange and more in the latest Market Talks covering financial services.

My young adult children and their spouses all use these Afterpay plans as if it's no big deal. I try to warn them, but they ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

When applied with discipline and foresight, simplicity has the potential to accelerate performance, improve alignment and ...

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...