Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

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I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Frank said full-year gross margins are now expected to decline by 110 basis points nearly double the drop previously forecast ...

Many companies lumped layoffs in with larger cost-cutting strategies. Some have cited artificial intelligence as a factor in ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

The “buy now, pay later” company’s use of AI to cut jobs came ... The CEO reflected on Klarna’s previous shift in focus from human agents and to AI. “As cost unfortunately seems to ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a ...

Business Tech News #1 – Klarna is hiring back human help after ... CEO Sebastian Siemiatkowski acknowledged that overemphasis on cost-cutting led to poorer service and emphasized the necessity ...