Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Many companies lumped layoffs in with larger cost-cutting strategies. Some have cited artificial intelligence as a factor in ...

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

BNPL Fintech Klarna has announced the closure of three overseas offices as part of a cost-cutting strategy in preparation for its highly anticipated initial public offering (IPO). The Fintech ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Klarna Group Plc’s chief executive says his pursuit of cost-cutting, fueled by advancements ... Siemiatkowski said that strategy isn’t the right fit any more. "As cost unfortunately seems ...

Ten of the people BI spoke to said they believed the "talent pool" is part of a strategy to reduce headcount ... this decision was related to cost-cutting. Klarna said it communicated internally ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a ...

telling an audience at the firm's Stockholm headquarters in May that his AI-driven customer service cost-cutting efforts had gone too far and that Klarna was planning to now recruit, according to ...

Business Tech News #1 – Klarna is hiring back human help after ... CEO Sebastian Siemiatkowski acknowledged that overemphasis on cost-cutting led to poorer service and emphasized the necessity ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...