Last Dec. 8 started off as a normal day, but soon turned to chaos — even by the standards of the 911 center. Joni Harvey was in a training session with four Livingston County Central Dispatch ...

Joni Harvey, state 911 administrator for the State 911 Office, said that shift is recent. It began a decade ago, but in the last few years has come to the forefront of the profession. Supervisors ...

Minneapolis city leaders are honoring 911 dispatchers during National Public Safety Telecommunicators Week. More than 600,000 calls are routed through Minneapolis' dispatch each year and it's a ...

According to Minneapolis 911 Director Joni Hodne, the department currently has 45 call-takers and dispatchers out of 69 authorized positions. In a city council committee meeting this week ...