Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Who could forget the images that went viral last year of a cruise ship’s stern looking like a top-heavy birthday cake? So ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it ... on automating sales and customer service tasks. Depending on the complexity ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

WhatsApp is planning to add a new artificial intelligence (AI) features to its service despite a user backlash against the technology. The private messaging app said it would explore adding AI-powered ...

Almost anyone who has used the internet has probably experienced that alarming moment when a window pops up claiming that your device has a virus and encouraging you to click for tech support or to ...

There's Copilot for its Teams chat app, Copilot for its PowerPoint presentation tool, Copilot for its Outlook email service — just ... which will now be consolidated. Microsoft Chief Commercial ...

The Orb, built by Tools for Humanity, which Altman co-founded, wants to provide what it says is a more effective identity verification method in the age of artificial intelligence. Now that AI ...

Spotify is scrambling to remove fake podcast pages that direct users to buy drugs from potentially dangerous and illegal online pharmacies. CNN identified dozens of these phony podcasts across Spotify ...

ServiceNow (NYSE:NOW) has jumped deep into the customer relationship management (CRM) market with a new set of capabilities powered by AI. The longtime IT service ... other AI tools to get the ...