Automating these features allows your help desk team to do their job more efficiently. Chatbots are another great way to introduce automation to your help desk workflow. Bots are AI-powered ...

Learn more about the benefits below. Since a help desk is essential to your company’s productivity, you should always have an experienced IT professional on your team. However, every business has ...

Help desk software makes managing this workflow easy and boosts your support team’s productivity. What are the types of help desk software, and what should I consider when choosing the best one?

He has called the Service Desk home since 2012 ... Currently, he is a member of the IRT knowledge team, where he creates instructional materials, assists subject matter experts in enhancing and ...

HappyFox is a versatile cloud-based IT help desk solution for different business scales, industries, and team sizes. This platform provides support teams with the capabilities to maintain the ...

The clock never stops at the U.S. Coast Guard, and neither do the agency’s technical support needs. “If a help desk ticket isn’t resolved by 5 p.m., when one technician goes home for the day, we need ...

Fixify’s total outside capital now stands at $32 million. Assembling a help desk team that can field technical support questions from a company’s employees is a costly and time-consuming endeavor.

Along with public-facing tools, Zendesk provides the Help Desk team with real-time customer support metrics to optimize response times and help the WDIV team respond to people with minimal delays.

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...