The latest innovations that will change the way that you run your business functions, brought to you by the expert team at ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

He is a coauthor of Competing Against Luck: The Story of Innovation and Customer Choice (Harper Business, October 2016). Karen Dillon is a former editor of Harvard Business Review and coauthor of ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.