Here's how leaders can transform workplaces to meet Gen Z employees’ expectations and allow this influential generation to thrive.

Change management projects are essential to business success but remain one of the hardest things to achieve, with new ...

The pandemic catalysed a seismic shift in the expectations employees have of their workplaces—especially those on the front lines. Once celebrated as the backbone of our transport, hospitality, and ...

At the heart of this sentiment is a disconnect from the broader organization.

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer en ...

Key Points Actively involve your employees in the process improvement cycle, and ask for input and feedback. Cross-functional ...

Using humor in the workplace builds trust, reduces stress, and strengthens culture—making it a powerful strategy to improve ...

"We are thrilled to partner with NSPRA to support its members in new and impactful ways,” said George Psiharis, CEO of ...

Marcy Klipfel oversees the full HR department and contributes to a high-performance culture as chief engagement officer at ...

Organisations neglecting team building could be missing out on wide-ranging and long-lasting benefits, new research suggests.