Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Three seasoned founders share their approach to managing tricky client relationships.

Handling difficult customer conversations requires emotional intelligence, adaptability and resilience. Many organizations don’t provide agents with the tools and support needed to effectively ...

Millions are lost in revenue by UK dealers due to a lack of truly personalised communication with customers. That is the ...

Photo: David Price Listening to your customer is the oldest trick in the book. But—especially when that feedback is negative—it’s also one of the hardest things for a brand to do.