From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

He told me they had just been through a week of customer service training, and an audit had taken place. Management was not happy. I laughed and told him about my review. He was kind of upset and ...

including the fact that SMM has two kinds of interaction that enable targeted customer relationship management (CRM) tools: both customer-to-customer and firm-to-customer. In other words ...

Solid Waste Management Services is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector solid waste, including garbage, recyclables, ...

This document has been published in the Federal Register. Use the PDF linked in the document sidebar for the official electronic format.

The Secret Service is renewing its effort to construct a White House replica “inch by inch.” The James J. Rowley Training Center, a 500-acre center in Laurel, Maryland, is the anticipated ...

The airline becomes one of the first to implement Agentforce to automate customer service processes and improve operational efficiency. The first application of Agentforce will focus on automating ...