When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

As a result, we’re seeing many brands trying to get creative with their customer engagement strategies. Some are returning to ...

Solid Waste Management Services is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector solid waste, including garbage, recyclables, ...

The Secret Service is renewing its effort to construct a White House replica “inch by inch.” The James J. Rowley Training Center, a 500-acre center in Laurel, Maryland, is the anticipated ...

The draft executive order, obtained by Government Executive, would have ended the use of the Foreign Service Officer Test and created new guidelines for evaluating potential hires, which would ...

take anger management training, sign onto a performance improvement plan and a “last chance agreement,” and be reassigned to another city role. A March 26 disciplinary notice, signed by Seren ...

The airline becomes one of the first to implement Agentforce to automate customer service processes and improve operational efficiency. The first application of Agentforce will focus on automating ...