Meritor will launch its redesigned customer training and support website on March 10, 2014 to include improved registration, additional training, course monitoring tools and social media ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The importance of employee learning is well-established. According to a report by ...

Customer service training should emphasize awareness of whether a customer’s protective shell is open or closed at any particular moment. Employees need to learn to recognize when it’s okay ...

Customer relationship management involves collecting ... having employees who have completed CRM software training and certification is becoming increasingly beneficial. “In these current ...