Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

The new apps see Atlassian take its first formal steps into the customer service and people management fields, while the bundling of existing apps into two new 'collections' that also include ...

When a customer asked us if they should use Microsoft Copilot Studio or Microsoft Azure AI Foundry to build their employee self-service agent, we knew Ravi Goriparthy was exactly the right person to ...