Mirokaï is designed to be helpful, engaging and enchanting. AEC investigates after missing ballot papers found at election ...

Embattled rapper Sean “Diddy” Combs will soon stand trial on federal charges of racketeering conspiracy, transportation to ...

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics ...

Some software providers overlook another crucial matter tied to trust and transparency: customer support. Many buyers appreciate the attention they get throughout the buyer journey, even going so ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.