Aquant’s 2025 Field Service Benchmark Report highlights key findings on the metrics essential for service success, including a new analysis of Avoidable Dispatch Rates for service technicians. By ...

LONDON, Jan 31 (Reuters) - British retailer the John Lewis Partnership said on Friday it remained on track to deliver "significantly higher" annual profit after a media report that it had told ...

How to write a helpful customer service policy (outline template) Before you dive into the policy’s content, make sure to name your document, i.e., “Customer Service Policy” or “[Brand Name] Customer ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

It’s time for someone to take a deep dive into the customer service challenges and opportunities specific to the Ecommerce industry. That is why we created a survey (please feel free to contribute to ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...