Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

India], May 13: Tredence, a global leader in data science and AI solutions, today announces that it has been named a Leader in The Forrester Wave™: Customer Analytics Services, Q2 2025. Forrester ...

A new report highlights the transformative impact of “agentic AI” on customer service, revealing significant improvements in efficiency and customer satisfaction for companies embracing the technology ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers ...

Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found brands’ service strategies fail to meet the ever-evolving needs of consumers. While advancements in ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Let’s talk about federal customer experience. By the time you read this ... Based on a small but projectable sample, the inspector general found that “approximately 702,000 of the state death reports ...

Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030" report has been added to ResearchAndMarkets.com's offering. The AI for customer service market is projected to ...

and web chats for a vast majority of people in CR's informal poll and the Dimension Data report. But it appears to be a powerful secret weapon when it comes to customer service, many experts and ...