When organizations prioritize a clear purpose over profit, they have a positive influence on consumers and stakeholders of ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

I live in St Elizabeth, and since August 2024 I have been going back and forth with Flow’s customer service about my phone service which has been down since the passage of Hurricane Beryl in July.

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...