When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent calls get handled with care. Your team runs smoother—and your customers feel it ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...