Amdocs has announced the successful go-live of the Amdocs Customer Engagement Platform for PLDT. This milestone marks a ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if they feel it is lacking. According to customer service insights, 44 percent ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Organizations should view their payment practices as a core component of their customer relationship strategy.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...