Applying online through Service Victoria is the fastest way to get your NDIS Check. Apply now at Service Victoria After your application has been verified it can take up to 3 weeks for us to assess ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

U.S. health insurer Cigna Group (CI.N), opens new tab will hire more staff in people-facing roles and link executive compensation to customer satisfaction as part of sweeping measures to address ...

Provide ready and sustained health services support and force health protection in support of the Total Force to enable readiness and to conserve the fighting strength while caring for our People ...