AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Amdocs has announced the successful go-live of the Amdocs Customer Engagement Platform for PLDT. This milestone marks a ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

Organizations should view their payment practices as a core component of their customer relationship strategy.

An exclusive webcast with ADT and Infosys Cobalt on the role of cloud and AI in transforming a brick-and-mortar security ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter ...

Long-term success demands constant refinement. Here's how to ensure your products and services meet fast-changing ...

But when he tried to withdraw his Employee Provident Fund (EPF) a few years later, the Employees Provident Fund Organisation (EPFO) flagged a gap in his service record. No contributions for twelve ...