When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

While AI offers efficiency, many still prefer human interaction for complex customer service issues, prompting questions ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

There are several reasons why a large section of businesses prefer outsourcing some elements of their operations.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Can artificial intelligence (AI) systems capable of autonomous action and decision-making become a reality that augments ...