Practical Tip: Evaluate your own customer service needs in light of this post about improving it with nearshoring options that also enhance its quality levels; just ensure these partners share the ...

This will help them to match the right product or service to the needs of each customer. It also means that the members of staff will be able to answer any questions customers have. For example if ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour ...

They also need to provide service their customers can rely on. Apps can help you build up your company's reputation through improved customer service. Here's how. 1. Apps help you focus on your ...

While we’re encouraged that SSA is listening to concerns about customer service, we’re not going to take potential improvements for granted. The incoming Social Security Administrator needs to focus ...

The City of Moose Jaw’s request-for-service app has “a lot of good value” in meeting residents’ needs, but one city ...

or sometimes simply being unable to reach anyone for their customer service needs. Sam Shumway is the state director for AARP Wyoming. He can be contacted at [email protected] or 307-432-5816.