QR codes are a bridge, connecting offline to online—but accessible, user-friendly linked forms are necessary for a seamless ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

By Buertey Francis BORYORStratcomm Africa in partnership with Global Info Analytics has launch a new report- aimed at helping businesses understand how customers feel about their brands, on May 14, ...

Improving customer service operations can be a daunting task, but the key to success often lies in how you handle feedback data. Feedback, whether positive or negative, provides invaluable ...

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Fortunately, once you’ve outlined them, you can quickly build a library of message templates ... customer service goals. To do that, keep a close eye on your support metrics (FRT, ART, and so on) in ...

Customer service measurement proves your impact so you can advocate for your team and resources. Learn why it matters, how to measure it, and the top 12 KPIs. Leading the Success & Support team here ...

DataEQ noted that customer service feedback industry-wide improved year-on-year but remained largely negative overall.

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ACSI also researched full-service and value MVNOs. The latter ended up having the highest average customer satisfaction with 80/100 (compared to 76/100 for major carriers). Consumer Cellular with ...