Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Customer satisfaction among airlines, lodging, car rentals, online travel agencies, and rideshare services declines, ...

SatisFacts Company Awards Recognizes Liberty for Outstanding Resident Experience InitiativesHuntington Beach, CA, April 22, ...

According to J.D. Power data, the average overall customer satisfaction score for commercial health plans is just 565 (on a 1,000-point scale), significantly lower than retail banks, mortgage ...

Among Medicare Advantage plan digital experiences in which overall satisfaction scores are 801 or higher, 85% of members say ...

If your bank has ever hit you with an unexpected fee, bounced you between departments to fix a simple issue, or left you ...

In the hyper-competitive world of aviation, delivering seamless customer experiences while keeping operations efficient is no ...

Lexus has beaten the likes of Samsung, Singapore Airlines and Dan Murphy’s to win recognition as the top brand for customer ...

A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

In a bold move to enhance customer experience, Booths, a UK-based supermarket chain, has removed self-service checkout machines from all but two of its stores. This decision, implemented in November ...