Consumers often turn to online reviews to decide where to shop, eat or book services, but a new Tulane University study finds ...

Customer satisfaction with banking and credit card digital platforms is at an all-time high, but apps and websites are ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company specializing in digital customer experiences, today announced it has acquired Gerent, a U.S.-based ...

A "100 percent satisfaction guarantee" sounds iron-clad-until a business refuses to issue the refund you were promised. Under federal and state rules, those guarantees are more than marketing fluff, ...