Our beautiful edifice at 12 Patrice Lumumba Street, Airport Residential Area, is designed to enhance our customer service experience. This move marks a new chapter in our journey, driving growth ...

Entrust, a global leader in identity-centric security solutions, has announced a partnership with Security Bank, a leading financial institution in the Philippines, to enhance the bank's electronic ...

But here’s the secret sauce: It’s not just about dazzling them with great games; it’s about nailing the onboarding process. A seamless, intuitive start sets the tone for the entire player journey, ...

Success relies not only on the quality of a product but also on the seamlessness of the customer journey. Embracing the concept of the “180-degree flip”—viewing your business through the ...

One of the Philippines' leading universal banks strengthens its digital-first strategy with a seamless and secure customer onboarding experience ... Security Bank app to streamline the digital ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve efficiency without compromising ...

Your customer success team had regular touchpoints. So, why did they leave? Because renewals don’t die at renewal time. They die in the dark corners of the customer journey—months before you ...

Increases efficiency and allows human teams to focus on higher-value customer moments. Humanize the Critical Moments Use people—not bots—for onboarding, complex support or major changes ...