The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...

COLUMBUS, Ohio — Customers will be able to give feedback to the Central Ohio Transit Authority ... For information, or request accommodation for mobility or language needs, COTA Customer Care can be ...

Tysons, Virginia-based Capital One Financial tops J.D. Power’s annual list of top banks in the Mid-Atlantic for customer satisfaction for the second year in a row. Capital One is the largest ...

Generic responses can feel insincere. Use the customer’s name and reference specific points from their feedback. For example, “Thank you, Sarah, for your thoughts on our product’s durability!” ...

I call it the feedback fallacy – the illusion that with just enough customer data, organised just the right way, product decisions will become obvious and irrefutable. In a VP Product role, I ...

This was a low point in what has lately come to feel like an explosion of demands for customer feedback. “How did we do?” asks Royal Mail each time it delivers a package. I have new respect ...

Their brutal two word response was "Turkey flight?" The insult implied the bald passenger may be headed to the country that's become famous for hair transplants, which is a comment that seems to ...