Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what CRM means and specifically the CRM process. Filmed ...

David Irwin cited red flags from the developers. After he resigned, the county approved the development that’s now stalled with an appeal ...

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

The Negotiator Awards are open for entry, and here’s how property professionals can use AI tools to save time, craft ...

Companies without visibility and control across their supply chain find themselves perpetually fighting fires rather than fueling growth.

Digital commerce brands are increasingly expected to provide tailored recommendations and personalized experiences that ...

Customer behavior has always been a ‘blackbox’ of sorts and this dilemma often leads to misguided decisions operationally for ...

CRM systems function as an information power center within an organization, allowing the recording of customer data, tracking of sales pipelines, automation of marketing activities, and ensuring ...

Marketing leaders weigh in on what brands can learn from HBO Max's rebrand rollout, from establishing conversation with ...

The startup was the only game in town for small modular reactors until its flagship project collapsed. Can it still compete ...