The takeaway? Treat AI like a new department: Hire thoughtfully, set guardrails, measure impact and, yes, celebrate wins at ...

Your goal for an initial meeting is to sell yourself as an equipment financing specialist and trusted advisor, and your ...

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

Imagine achieving mastery in the art of juggling meetings, appointments, and deadlines like a maestro of calendar planning; ...

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Projections emphasizes the importance of aligning individual goals with the goals of the organization. To have common goals, you first need to define those overarching goals. Employees will be ...

Featuring a dedicated customer complaint form on your website is one of the best ways of generating actionable feedback. Learn how to do it here.

Create Opportunities for Authentic Student Participation in IEP Meetings Through intentional collaboration, special education teachers and their students can prepare for IEP meetings that honor ...

Tactics for Creating an Engaging Customer Experience A 2025 Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today.

Enterprise software company DisplayNote and LG Electronics, a manufacturer of displays, have announced a new collaboration in the US. As part of this agreement, LG will bundle DisplayNote’s Launcher, ...