Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

Due to a great number of customers, e-commerce companies often employ multiple communication channels to answer customers ... the resources and customers' satisfaction, we propose a new framework ...

A newly developed communication framework enhances real-time interaction and scalable ... These systems support automated decision flows that help guide customer inquiries to appropriate resolution ...

These systems support automated decision flows that help guide customer inquiries to appropriate resolution ... continue to influence the technical decisions guiding the current communication ...

Here’s our 6-step framework to hire the best customer service teams around ... In their video response, you’ll see their communication skills, confidence, and personality — without having to schedule ...

The IDC MarketScape: Intelligent Customer Communications Management report ... IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies ...

Certainly, there is a place for sharing information about our companies, but it must be contextualized within the framework of addressing customer needs. For instance, stating, "We leverage ...

In an email that went out to affected customers, Framework explained that its primary external accounting partner reported it had fallen victim to a phishing email. This email appeared to come ...