Issued by Coligo GroupJohannesburg, 22 May 2025Visit our press officeBecoming a responsible, compliant contact centre. Executive summary:South Africa’s voice-based contact strategies are facing a ...

Telefónica renews its adherence to the Principles for Advancing the Digital Inclusion of People with Disabilities (GAAD), ...

Iberdrola's global expansion strategy has made it a leader in the sustainable energy transition. AI plays a critical role.

In an era where system reliability underpins success, disruptions can erode customer trust, halt operations, and rack up steep costs. The regular widespread clo ...

HM Treasury published its long-anticipated consultation on Phase 1 of the proposed reform of the Consumer Credit Act 1974 (CCA) on 19 May 2025.

When disruption strikes—be it a cyberattack, supply chain failure, or extreme weather—your systems and team’s ability to respond with speed, ...

Technology is the backbone of everything we do, from running daily tasks to storing vital data and managing customer ...

As a new quality productive force in the telecom industry, ANs will redefine the value of telecom networks, reflecting a ...

The convergence of IT and operational technology (OT) can improve security, optimize processes, and reduce costs. This is how ...

Kenyans could soon be forced to use their national ID to open or verify social media accounts under proposals of a new bill.

The role Chief Executives and their C-suite counterparts is profoundly transformed, driven by the rapid advancements in generative-ai, particularly features.