including the introduction of more affordable internet plans that will be bundled with its mobile and cable TV services. The move is part of Charter's bid to enhance its reputation and customer ...

But the introduction of Xumo and the high marks for customer service have not yet reversed the ongoing decline in Charter’s cable customer base. Its approximately 12.7 million cable customers in ...

Charter Communications CEO Chris Winfrey said he wants customers to think of reliability and credibility when they think of their cable and broadband provider. The cable giant told CNBC it is ...

Pay TV is still declining, though Charter Communications has found a way to slow this loss. During the first quarter of 2025, the company saw a loss of 181,000 pay TV customers. That’s less than ...

Charter is also pledging to give credits to customers in case of an outage in its services. In July, the company paid a $15 million penalty in connection with three unplanned network outages and ...

As of the end of June, Charter had 12.72 million residential video subs, a drop of 393,000 in the period and down 9.6% year over year. Including business pay-TV customers, Charter’s video base ...

Charter’s latest carriage negotiations resulted in more streaming bundles for its customers. Charter’s latest carriage negotiations resulted in more streaming bundles for its customers.

By Etan Vlessing Canada Bureau Chief Cable giant Charter Communications added to the headwinds facing the traditional cable TV sector by continuing to lose broadband and video customers during the ...