The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

The cable giant shed less video customers than last year as overall revenue edge up slightly to $13.67 billion.

Charter Communications, the Stamford-based company behind Spectrum, saw its total number of customers decline 2% in the first ...

Charter Communications (CHTR) posts strong Q1 results with profit and revenue beat, reduced subscriber losses, and growth in ...

Wireless technology has also emerged as a new competitor to fixed-line internet access. We’re skeptical of wireless’ ability to meet network capacity on a wide scale over the long term. Still, ...