One of the UK’s leading water retailers has announced the launch of an industry-first Charter, marking a major milestone in ...

The Ghana Revenue Authority (GRA) on Thursday launched its Clients Charter and Manual to improve customer service ... and obtain regular feedback for improvements in the quality of customer care ...

But a spokesperson for the Council said the Authority produced a corporate customer care charter covering all departments in 1992 which is revised regularly. Social Services launched local ...

Compensation will also be easier to receive, the airline has said. The airline’s statement said its Customer Care Charter offers: “EU261 claims processed in 10 days, new 24/7 support ...