Why self-advocacy sometimes crosses into toxic professional behavior—and how to recalibrate it. However, a new dilemma has quietly emerged: What happens when empowerment crosses the line into ...

In this article, we’ll show you why advocacy is becoming a core growth engine for top brands—and how you can harness it in five key areas. 1. Activate Authenticity in an Era of Customer Doubt ...

“We are deeply troubled by the startling and sudden decline in customer service from the agency,” Nancy LeaMond, AARP’s chief advocacy and engagement officer, wrote in an April 7 letter to acting SSA ...

Dr. Maryann McEvoy, Commonwealth Child Advocate, joined the Pennsylvania Interagency Human Trafficking Workgroup to hold a human trafficking advocacy day and panel at the state capitol building.

A conservative advocacy group founded by former Vice President Mike Pence announced a pair of new hires and laid out plans for a $20 million budget in 2025 as it seeks to influence policy debates ...

We’re in the nation’s capital this week for the Mortgage Bankers Association‘s annual Advocacy conference. Headliners this year include HUD Secretary Scott Turner, Sen. Thom Tillis (R-NC), Sen.

When done appropriately, this is in line with the ABA Model Rule encouraging attorneys to “act with commitment and dedication to the interests of the client and with zeal in advocacy upon the ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Along with representatives from NYSEG, there will be reps from the Customer Advocacy Group and Energy Efficiency Group will be on hand to discuss available assistance options, and energy-saving ...

Named Customer Advocate of the Year, Graeter's Ice Cream has demonstrated an exceptional commitment to customer advocacy, consistently going above and beyond as an active participant in the Voice ...