I talked to PayPal VP Kirsten Wolberg about how they did it and it is a model of crisis management that we all can learn from. Here’s what you should know: Build The Culture Before The Crisis ...

The infographic below outlines how colleges should approach social media as a crisis management tool. It states that just 85% of colleges have crisis communication policies, and of those, only 59% ...

Academic advisers, professors, resident assistants or student affairs staff are “often the first point of contact with students when they are in crisis,” says Paul Goebel, director of the Student ...